Moaiad Aqel, Managing Director of talabat Bahrain, discusses how agility and innovation drive exceptional customer experiences. Through a dedicated delivery system and a culture that fosters collaboration and continuous learning, the leader discusses how the trailblazing e-commerce platform is redefining industry standards. Can you discuss a key product or service that has made a significant impact on your operations, the larger industry, or your customers? Our dedicated delivery system has been a true game-changer—not just for our business but for the customer experience we deliver. Speed, reliability, and attention to quality are critical in our industry, and this system has allowed us to raise the bar on all fronts. We’re setting a higher standard for what customers can expect, and we’re redefining what’s possible in our sector. It’s thrilling to see how we’re not just meeting but exceeding customer expectations, pushing the industry forward. What were the biggest lessons learned while delivering or improving this product/service? Our journey reinforced that agility isn’t just a buzzword; it’s a mindset. We had to adapt quickly to real-time feedback, refine processes, and lean into collaboration across all teams. Data gave us the insights, but it was our team’s willingness to innovate and pivot […]