Nawaf K. Al Zayani, Vice Chairman of Zayani Investments, gets candid about building a successful family business, the impact of AI on the automotive industry, learning from mistakes, and his leadership journey in this interview. Can you discuss a recent innovation that has made an impact on your operations, the larger industry, or your customers? AI and digitalization are the most recent innovations impacting the entire automotive industry. Cars today are equipped with technologies that enable semi-autonomous driving and safety braking features. Telematics is making remote updates to cars possible via chips, similar to a phone update. This significantly saves customers’ time and does away with an unnecessary trip to the service centre. While this innovation isn’t industry standard yet, Chinese brands we work with are on the path to becoming pioneers in leveraging this process. Digitalization, on the other hand, has changed how we work with our customers. Getting a car registered would take a day or two, as we would have to wait in a queue at the General Directorate of Traffic. Today, everything is a click away, whether it’s registering new cars or making payments. Our processes have become faster and the customer experience has improved.   What […]