Mohammed Albayati, CEO, AJEX shares how innovation and leadership have shaped the company’s customer-centric approach in logistics, emphasizing technological advancements, team empowerment, and fostering a dynamic work environment. Can you discuss a recent innovation that has made an impact on your operations, the larger industry, or your customers? From unprecedented transparency and traceability to temperature monitoring and more besides, we’ve embraced these new technology innovations at AJEX to tackle increasingly complex consumer demands. For example, the AJEX Courier Mobile App offers route optimization and real-time communication features, and an AI-driven chatbot to enhance 24X7 customer interactions. By integrating these technologies, we’ve enhanced the speed, efficiency, and transparency of our services. What were the biggest lessons learned while implementing this innovation? Technological advancement alone isn’t enough; true innovation requires aligning our team around our vision, customer expectations, and market needs. Not only did we reinvent the AJEX customer experience, but our transformational leadership approach enabled us to promote innovation, empower our talented employees, and ensure a customer-centric experience. How do you foster a successful work environment? At AJEX, we believe that fostering a diverse and inclusive work environment is essential for success. We are committed to Saudization and Gender diversity, ensuring […]