Roberto Mancone, CEO of Beyon Money, discusses the company’s commitment to constant innovation. He shares insights on product development, customer-centric app updates, and the democratization of financial services through technology. Can you discuss a recent innovation that has made an impact on your operations, the larger industry, or your customers? When it comes to innovation, it’s less about recent advancements and more about constant evolution. Given the nature of our business and the competitive environment, we innovate almost every three months. Innovation takes two forms: First, we continuously update our app’s UI, UX, and overall experience based on customer feedback, ensuring it remains user-friendly and engaging. The app is our primary communication tool, so keeping it up-to-date is essential. Second, we innovate through our products. For example, we introduced the Signature Prepaid Card—the only one of its kind in the market. We’ve also improved our remittance services, allowing customers to send money across multiple corridors. Our most significant innovation, however, has been in investment products. Flexi Invest and Fixed Invest created new demand, enabling clients to manage their liquidity and earn returns instead of letting money sit idle in bank accounts. I call this the democratization of innovation. Through technology, […]