The Westin and Le Méridien City Centre Bahrain welcomed Paul Dunphy as the new Complex General Manager in August 2024. With over two decades of experience, Dunphy’s career includes leadership roles with Marriott International, the Sheraton brand in Ireland and the UK, and General Manager at Sheraton Riyadh Hotel & Towers. In this exclusive interview, we speak to Paul and his executive team shaping unique guest experiences and charting new success stories for the hotels. What are your top priorities for the year as the hotel’s new General Manager and how do you aim to achieve them? Understanding and enhancing guest satisfaction is vital, achieved through guest interaction, feedback, and exceeding expectations. Building a motivated team is equally important, focusing on recruiting talent, ongoing training, and fostering a positive work environment. Operational efficiency ensures smooth departmental operations, effective resource management, regular inspections, and timely maintenance for guest safety and comfort.  Staying updated with industry trends allows the adoption of innovative technologies to enhance experiences. Strong stakeholder relationships, including owners, suppliers, and the community, are essential, supported by clear communication, strategic planning, and alignment with the hotel’s vision and goals. These efforts drive long-term success. Tell us a little about the […]

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